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Shipping Information

Orders placed no later than 3:00 PM EST both online or by telephone will be fulfilled and shipped the same business day. Orders placed after 3:00 PM EST or on weekends or United States holidays will ship on the next business day.

Freight Terms: FOB Origin

We offer three different flat rate guaranteed delivery options:

  • 2-Day Delivery: $18.00 USD per order (any quantity)
  • Next Day by 10:30AM Delivery: $35.00 USD per order (any quantity)
  • Next Day by 8:30AM Delivery: $70.00 USD per order (any quantity)

A confirmation will be e-mailed to you when your order is submitted.

Returns Policy

  • If you wish to return a product, please contact Customer Care for a Return Goods Authorization (RGA) document, which includes a unique RGA number, and a prepaid FedEx label.
    • Customer Care Email:
    • Customer Care Phone: 855-799-5500
  • Please ensure:
    • Requests for returns must be received within 60 days of purchase date
    • Goods are placed in a box in which the product would not be damaged
    • Product has all original seals unbroken
    • To affix the prepaid FedEx label to the outer box
  • Expired product may not be returned.
  • Returns are to be sent back to our warehouse (using our prepaid FedEx label) and should not be sent to our headquarters in Princeton, New Jersey.
  • All returns are subject to a 15% restocking fee, will be inspected upon receipt, and may not be claimed as an offset against outstanding invoices until credit memo is issued.

If you have any further questions, please contact Customer Support.

Thank you for choosing Geistlich Pharma North America!