Orders placed no later than 3:00 PM EST both online or by telephone will be fulfilled and shipped the same business day. Orders placed after 3:00 PM EST or on weekends or United States holidays will ship on the next business day.
We offer three different flat rate guaranteed delivery options:
A confirmation will be e-mailed to you when your order is submitted.
Products may not be returned without prior authorization. Contact the Returns Department at (855) 799-5500.
The product being returned must have all original seals unbroken and must be packaged in such a way as to arrive undamaged.
A copy of the invoice and/or packing slip must be included in the package.
All products being returned must be shipped prepaid via Federal Express or UPS. Air and must be properly insured.
Return authorization number must be visible on the outside of the package(s).
Returns may be subject to a 15% restocking fee and will be accepted only if they are received within 60 days of purchase date.
Expired product may not be returned for credit.
All returns are subject to inspection and acceptance by Geistlich Pharma North America, Inc. and may not be claimed as an offset against outstanding invoices until Credit Memo is issued.
If you have any further questions, please contact Customer Support.